United Kingdom (UK) Chatbot Market Overview, 2028

The United Kingdom, which is recognized for technological innovation and a lively corporate scene, is experiencing rapid growth in the chatbot sector. Chatbots driven by artificial intelligence (AI) and natural language processing (NLP) are revolutionizing customer service, automating procedures, and improving user experiences in a variety of industries. Chatbots are being used in a variety of businesses in the United Kingdom. They've found use in e-commerce by making product recommendations and assisting with online purchases. Chatbots in the banking industry help to expedite account queries and provide financial advice. Chatbots help the healthcare business by booking appointments and offering medical information. Furthermore, chatbots are increasingly being used in the public sector to improve citizen services and participation. The UK chatbot market is distinguished by a heavy emphasis on customer engagement. Chatbots respond quickly to client inquiries, manage regular chores, and make personalized recommendations. This level of involvement boosts consumer satisfaction and loyalty, prompting firms to implement chatbot technology. In the United Kingdom, chatbots use AI and machine learning algorithms to create tailored experiences. They evaluate user data and behavior to provide personalized content, product recommendations, and responses. This personalization boosts user engagement and raises conversion rates. Chatbots in the United Kingdom are designed to work across many communication channels, such as websites, social media platforms, messaging apps, and even voice-activated gadgets. This Omnichannel approach ensures that organizations can engage users on the platforms they prefer. Voice-activated chatbots are growing popularity in the United Kingdom, with many firms incorporating them into smart speakers and voice assistants. This is consistent with the increasing use of voice-activated technologies in homes and companies. According to the research report "United Kingdom Chatbot Market Overview, 2028," published by Bonafide Research, the United Kingdom Chatbot market is expected to reach market size of more than USD 175 Million by 2028. The United Kingdom has strict data privacy rules in place, notably the General Data Privacy Regulation (GDPR). Chatbots designed for the UK market place a premium on data privacy and security, ensuring that user data is treated with care and in accordance with these requirements. This emphasis on data security distinguishes UK chatbots and fosters user trust. The United Kingdom places a high value on great customer service and engagement. Chatbots in the country are intended to improve customer experiences by making personalized recommendations, responding quickly to inquiries, and ensuring a high level of user happiness. The UK government is aggressively using chatbots to improve citizen services and engagement. These chatbots give information about government programs, services, and rules, making vital public services more accessible. Chatbot technology has a big impact on the healthcare sector in the United Kingdom. Chatbots help with things including appointment scheduling, medical information, and even remote consultations, all of which contribute to better healthcare accessibility and outcomes. In the United Kingdom, chatbots can help with event bookings, vacation planning, and reservations. They can provide event information, travel itinerary recommendations, and even help with flight and hotel bookings. As the Internet of Things (IoT) ecosystem grows, chatbots in the UK are increasingly integrated with IoT devices and smart homes. They can control devices, answer questions, and provide information through voice-activated commands.

According to report market is segmented into offering that include, solutions, services, training and consulting, system integration and implementation and support and maintenance. Chatbots in the United Kingdom are built with a problem-solving mindset. They excel at addressing specific concerns, challenges, or tasks that people encounter. Chatbots are seen as excellent tools for delivering solutions, whether it's assisting with technical problems, answering inquiries, or providing direction. Chatbots in the United Kingdom are built with a problem-solving mindset. They excel at addressing specific concerns, challenges, or tasks that people encounter. Chatbots are seen as excellent tools for delivering solutions, whether it's assisting with technical problems, answering inquiries, or providing direction. Chatbots provide solutions in industries such as legal and finance by providing compliance information and advice. They can make consumers aware of legal requirements and direct them to seek professional assistance. UK chatbots are experts at giving technical help and troubleshooting advice. They can help users with technical issues with products or services, which reduce user annoyance and increases brand loyalty. Chatbots in the public sector of the United Kingdom provide solutions by providing information on government services, policies, and programs. They make it easier for citizens to get critical public services and information. Based on type market is divided into menu based, linguistic-based, keyword recognition based, contextual, hybrid and voicebots. There is significant increase in demand for linguistic based chatbot in United Kingdom. Language and communication abilities are highly valued in the United Kingdom. Linguistic-based chatbots thrive on understanding and producing human language, which aligns with the country's cultural value of successful communication. The United Kingdom is a multilingual and cosmopolitan society with a diversified population. Linguistic-based chatbots are well-suited to adapt to this variety since they allow conversations in different languages, ensuring inclusion and accessibility for a wide user base. Linguistic chatbots excel at answering complex questions and retrieving specialized information. Users in the United Kingdom want accurate and detailed responses to their questions, and linguistic-based chatbots thrive on providing such solutions. Based on bot communication market is segmented into text, audio/voice and video. Video bot communication segment is expected to grow at fastest rate in United Kingdom Chatbot market. Video bots provide a more immersive and engaging user experience than text-based or voice-only engagements. They enable businesses to transmit information, demonstrate products, and provide support in a visually stunning manner that connects with users seeking dynamic and engaging experiences. Video bots thrive on offering visual instructions and troubleshooting support. They can help customers with complex tasks such as furniture assembly or resolving technical issues, reducing user annoyance and improving issue resolution rates. Video bots are effective tools for delivering educational content. They can provide tutorials, training sessions, and step-by-step instruction in a variety of fields, including academics, professional skills, and technical training, matching the UK's commitment to education and skill development. Considered in this report: • Geography: United Kingdom • Historic year: 2017 • Base year: 2022 • Estimated year: 2023 • Forecast year: 2028

Make this report your own

Have queries/questions regarding a report?

Take advantage of intelligence tailored to your business objective

Ask an Expert

Manmayi Raval

Research Consultant

Aspects covered in this report: • United Kingdom Chatbot market with its value and forecast along with its segments • Various drivers and challenges • On-going trends and developments • Top profiled companies • Strategic recommendation By Offering: • Solutions • Services • Training and Consulting • System Integration and Implementation • Support and Maintenance By Type: • Menu based • Linguistic- based • Keyword Recognition based • Contextual • Hybrid • Voicebots

Don’t pay for what you don’t need. Save 30%

Customise your report by selecting specific countries or regions

Specify Scope Now

By Bot Communication: • Text • Audio/Voice • Video The approach of the report: This report consists of a combined approach of primary as well as secondary research. Initially, secondary research was used to get an understanding of the market and list out the companies that are present in the market. The secondary research consists of third-party sources such as press releases, and annual reports of companies, analyzing the government-generated reports and databases. After gathering the data from secondary sources primary research was conducted by making telephonic interviews with the leading players about how the market is functioning and then conducting trade calls with dealers and distributors of the market. Post this we have started doing primary calls to consumers by equally segmenting consumers into regional aspects, tier aspects, age groups, and gender. Once we have primary data with us we started verifying the details obtained from secondary sources. Intended audience: This report can be useful to industry consultants, manufacturers, suppliers, associations & organizations related to the Chatbot industry, government bodies, and other stakeholders to align their market-centric strategies. In addition to marketing & presentations, it will also increase competitive knowledge about the industry.